Warranty Terms

Sunflex Warranty Conditions

As Sunflex, we prioritize quality and customer satisfaction in all the products we produce. Warranty scope protects our customers against production and material-related defects of the products. aims.

Warranty Scope

Products manufactured by Sunflex are in force as of the date of delivery. It is guaranteed against production and workmanship defects within the scope of the legislation. During the warranty period, manufacturing defects are examined free of charge. and if deemed necessary, repair or product replacement is provided.

Situations Covered by Warranty

✔ Material errors due to production
✔ Welding and connection defects caused by production
✔ Manufacturing defects that occur under normal use
✔ Factory assembly or workmanship defects

Situations Outside the Scope of Warranty

✖ Incorrect installation or incorrect use
✖ Changes made by the user
✖ Damages caused by impact, accident or external factors
✖ Damages caused by natural disasters, fire or flood
✖ Problems caused by lack of periodic maintenance
✖ Surface deformations caused by chemical substances

Warranty Application

Order number or invoice information before making a warranty claim, Product images and a description of the malfunction should be prepared. After the inspection, if the product is under warranty, necessary Transactions are started as soon as possible.

Important Information

In order to benefit from warranty services, the user must be on the product. no changes have been made by the product and the instructions for use of the product have not been made. must be used appropriately. Warranty evaluations, It is carried out according to the results of the technical examination.