As Sunflex, we attach importance to customer satisfaction. For the products you purchased Return and exchange requests regarding the applicable consumer legislation and the following evaluated according to the conditions.
Exceptions for purchases made through the website and the right of withdrawal For products that are not within the scope of the product, the consumer receives the product from the date of delivery. may exercise his/her right of withdrawal without giving any reason within 14 days from the date of application. The withdrawal request must be made in writing or on a permanent data storage device within this period. It must be forwarded to Sunflex via .
The product to be returned must be unused, unassembled, damaged or damaged. It must be untouched and in a condition suitable for resale. Product; original packaging, all accessories, fittings, operating documentation and It must be sent in full along with the invoice.
Special size, color, size, technical specifications in line with the customer's request or right of withdrawal for products produced with personalized options may not be available. Assembled, used, cut, drilled Products or products damaged by the user are also excluded from the scope of return. can be evaluated.
Change requests, physical condition of the product and stock availability control It is evaluated after. If the requested product is not in stock The customer may be offered a refund or suitable alternative product options. In case of a price difference, additional information will be provided.
In case of damage to the packaging or product during delivery, the cargo A damage assessment report must be prepared by the officer. Incorrect, incomplete or damaged product notifications; order number, product photos and if available The report must be forwarded to Sunflex as soon as possible.
After the returned product reaches Sunflex, necessary checks are carried out. The amount of products that meet the return conditions will be refunded within the legal period and It is refunded in accordance with the payment method used for shopping. Time for the amount to be reflected in the account, depending on the bank or payment institution may vary.
Return address, contracted cargo company and communication channels are provided during the application. The customer is also notified.
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